Microsoft CRM solution is one the
fastest growing CRM solutions in the
market. CRM or Customer Relationship
Management is a sort of public relation
exercise, the goal of which is to
make more and more profit by developing
your relationships with customers.
This can be applied to all sorts of
industries such as telecommunication,
information technology, finance, and
legal. When the use of Microsoft CRM
is in vogue and companies are taking
leaps by harnessing it, why should
your company remain on the sidelines?
We can help you by providing all of
its benefits to your company. With
the help of customized Microsoft CRM
provided by our qualified and knowledgeable
experts, you can automate tasks related
to sales, marketing, and customer
services.
From first customer contact to after-sales
service, Microsoft Dynamics CRM provides
web-enabled customer relationship
management solutions to automate day-to-day
tasks for sales, customer service,
field service, call centre and marketing
professionals. Strengthen your customer
loyalty, and empower your sales, marketing
and customer service teams to work
together to shorten sales cycles and
increase revenue.Offer superior customer
service and increase capacity to handle
requests, without adding employees.
Microsoft CRM Customer Service helps
your service representatives track
customer requests, manage support
issues from initial contact through
successful resolution, and provide
customers with the consistent, efficient
service that ensures satisfication.
Ensure efficient customer
service processes
Assign, manage, and resolve support
incidents successfully with automated
routing queuing, and escalation of
service requests, along with case
management, communications tracking,
and auto-response e-mail.
Understand customer needs
Microsoft CRM includes reports that
let you identify common support issues,
evaluate customer needs, track processes,
and measure service performance.
Share information easily
Identify top customers and prioritize
service needs with a complete view
of accounts, including sales and order
information as well as support information.
Create a shared knowledgebase
of support information
Resolve support issues accurately
and efficiently using a searchable,
sharedknowledge base of KB articles.
Customize and scale easily
Configure user interfaces and workflow
processes, customize the solution
to fit your business, and scale the
installation to meet changing needs.
Integrate with Microsoft Business
Solutions
Eliminate redundant data entry and
streamline business processes through
integration with Microsoft Business
Solutions ERM applications.
Microsoft Dynamics CRM provides an intuitive
interface which sits comfortably within
applications your employees will probably
already be familiar with. Sales and
service representatives can work from
within Microsoft Outlook to access comprehensive
customer or incident histories, view
product and sales literature, track
customer related tasks and appointments,
and manage contacts.
And since Microsoft Dynamics CRM works
seamlessly with Outlook, your employees
can manage customer interactions quickly
and efficiently. A Microsoft Dynamics
CRM user can take a received email
from a prospect, promote the email
to a customer record, and use pre-configured
workflow rules to schedule future
interactions with this prospect –
all without ever leaving the Outlook
interface.
Help increase sales force
capability
Microsoft Dynamics CRM Sales helps
your sales people manage leads and
opportunities, measure and forecast
sales activity, track customer communications
efficiently, and automate key stages
in the sales process. This inevitably
produces a shorter cycle, higher
close rates and improved customer
retention.
Improve customer service capabilities
Microsoft Dynamics CRM Customer Service
helps your business increase its capacity
to handle requests – without increasing
your employee count – and helps
your service representatives provide
customers with the consistent, efficient
service they expect. |
