Microsoft CRM solution is one the fastest growing CRM solutions in the market. CRM or Customer Relationship Management is a sort of public relation exercise, the goal of which is to make more and more profit by developing your relationships with customers. This can be applied to all sorts of industries such as telecommunication, information technology, finance, and legal. When the use of Microsoft CRM is in vogue and companies are taking leaps by harnessing it, why should your company remain on the sidelines? We can help you by providing all of its benefits to your company. With the help of customized Microsoft CRM provided by our qualified and knowledgeable experts, you can automate tasks related to sales, marketing, and customer services.

From first customer contact to after-sales service, Microsoft Dynamics CRM provides web-enabled customer relationship management solutions to automate day-to-day tasks for sales, customer service, field service, call centre and marketing professionals. Strengthen your customer loyalty, and empower your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue.Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfication.

Ensure efficient customer service processes

Assign, manage, and resolve support incidents successfully with automated routing queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.

Understand customer needs

Microsoft CRM includes reports that let you identify common support issues, evaluate customer needs, track processes, and measure service performance.

Share information easily

Identify top customers and prioritize service needs with a complete view of accounts, including sales and order information as well as support information.

Create a shared knowledgebase of support information

Resolve support issues accurately and efficiently using a searchable, sharedknowledge base of KB articles.

Customize and scale easily
Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.

Integrate with Microsoft Business Solutions

Eliminate redundant data entry and streamline business processes through integration with Microsoft Business Solutions ERM applications.

Features

Microsoft Dynamics CRM provides an intuitive interface which sits comfortably within applications your employees will probably already be familiar with. Sales and service representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts.

And since Microsoft Dynamics CRM works seamlessly with Outlook, your employees can manage customer interactions quickly and efficiently. A Microsoft Dynamics CRM user can take a received email from a prospect, promote the email to a customer record, and use pre-configured workflow rules to schedule future interactions with this prospect – all without ever leaving the Outlook interface.

Help increase sales force capability

Microsoft Dynamics CRM Sales helps your sales people manage leads and opportunities, measure and forecast sales activity, track customer communications efficiently, and automate key stages in the sales process. This inevitably produces a shorter cycle, higher
close rates and improved customer retention.

Improve customer service capabilities


Microsoft Dynamics CRM Customer Service helps your business increase its capacity to handle requests – without increasing your employee count – and helps your service representatives provide customers with the consistent, efficient service they expect.
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